Role Overview

The care coordinator plays a key role in ensuring the delivery of safe, high-quality care to all service users. Working closely with the registered manager, you will coordinate care packages, supervise staff, maintain compliance, and support the smooth running of day-to-day operations. This role requires excellent communication, strong organizational skills, and a commitment to delivering person-centered care.

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Key Responsibilities

Care Delivery & Compliance

• Keep the registered manager fully informed of outcomes, risks, concerns, and service updates.
• Escalate any issues relating to legislative or regulatory requirements affecting service delivery or staff conduct.
• Conduct service user visits, review care plans, and monitor written records (medication administration, finances, and daily logs).
• Report financial concerns impacting budgets or service efficiency.
• Maintain accurate, timely documentation in line with company policies and CQC standards.

Staff Support & Performance Management

• Assist in the recruitment, induction, training, and supervision of staff.
• Carry out spot checks, competency assessments, and supervision reviews as directed by the registered manager.
• Contribute to regular team meetings and provide operational support to care workers.
• Produce reports and updates for management when required.

Health & Safety

• Be familiar with company obligations under the Health and Safety at Work Act 1974 and other relevant regulations.
• Conduct Health & Safety risk assessments when instructed.
• Report all Health & Safety concerns promptly to the Registered Manager.

Quality Assurance

• Support the Registered Manager in implementing quality monitoring systems in line with company policy.
• Assist with service user and staff surveys, audits, and performance monitoring.
• Ensure that all staff follow company policies, procedures, and regulatory standards.
• Maintain professionalism at all times—by phone, in person, and in written communication.
• Ensure all incoming calls are answered promptly, politely, and respectfully.

General Responsibilities

• Support the company’s aim to deliver a high-quality, person-centred service through a well-trained, reliable workforce.
• Participate in the out-of-hours on-call rota as required.
• Carry out any additional duties assigned by the Registered Manager that fall within the scope of the role.

Job Specification

Essential Criteria

• Previous experience delivering care at a level equivalent to the responsibilities of a Care Coordinator.
• Strong literacy and numeracy skills.
• Confident presentation and communication skills.
• Good IT skills and ability to use care management software.
• Understanding of care-related legislation and CQC requirements.
• Solid administrative and organisational experience.
• Full UK Driving Licence.

Desirable Criteria

• NVQ Level 3 or Level 5 in Health & Social Care.
• Relevant professional qualifications.
• Experience as a Supervisor, Senior Carer, or similar role in a care organisation.

Skills & Attributes

• Strong commitment to delivering high-quality care.
• Excellent team-working skills.
• Effective written and verbal communication.
• Good administrative and time-management skills.
• Reliable understanding of good care principles.
• Ability to remain calm under pressure.
• Adaptive and able to manage change or emergencies.
• Empathetic, patient, and professional.
• Flexible, reliable, and able to lead and motivate others.