At Obatos Care Services, care is not just a service — it is a responsibility carried by people who show up every day with empathy, professionalism, and heart.
On 18th December 2025, our organization came together for a special Christmas Quality Service Review (QSR) — a moment to reflect, learn, and proudly celebrate the people who make Obatos a trusted care provider across the UK.
This end-of-year gathering brought staff together both online and on-site, reinforcing one clear message: quality care is built by committed people, supported by strong systems and shared values.
Our Foundation: Mission, Vision, and Values in Action
The session was opened by Tony, business manager, who reaffirmed the principles that guide every Obatos service:
- Our Mission: Delivering high-quality, personalised health and social care
- Our Vision: To be the provider of choice, recognised for professionalism, empathy, innovation, and partnership
- Our Values: Dignity, respect, accountability, person-centred care, and continuous improvement
These are not just words—they are reflected daily in how our staff support individuals in their homes and supported living environments.
Learning That Protects Lives: Strengthening Professional Practice
A key part of the QSR focused on learning from a serious incident, delivered as mandatory reflective training. While sensitive, this session reinforced essential professional standards that protect both service users and staff.
Key learning reinforced included:
- Immediate escalation to emergency services when required
- Maintaining calm, professional communication under pressure
- Respecting boundaries while remaining compassionate
- Accurate, factual documentation and reflective practice
This learning strengthens Obatos’ safety culture and ensures our teams are equipped to respond confidently and appropriately in challenging situations.
Operational Excellence: Supporting Staff to Do Their Best Work
Led by Justine (HR & Operations), the QSR reviewed call monitoring, rota compliance, and digital accuracy, ensuring staff are supported and protected through clear systems.
Practical improvements included:
- Clear guidance on responding to call-monitoring queries
- Proper documentation of early finishes or schedule changes
- Introduction of What3Words to improve location accuracy at service user properties
Staff who consistently demonstrate strong compliance and engagement were publicly acknowledged, reinforcing positive practice across the organization.
Staff Recognition & Awards: Celebrating Outstanding Commitment
The heart of the Christmas QSR was the Staff Recognition & Awards, all peer-nominated, reflecting genuine respect and team appreciation.
We proudly celebrate the following colleagues for their exceptional contribution in 2025:
- Femi—Outstanding Care Staff for delivering consistently compassionate, reliable, and person-centered care that reflects Obatos’ highest standards.
- Titilope—Outstanding Supported Living Staff for dedication, professionalism, and strong relationships with supported living residents.
- Margaret—Outstanding Wiltshire Staff for exceptional commitment, reliability, and service excellence within the Wiltshire region.
- Abiola—Team Player of the Year For outstanding collaboration, approachability, and continuous support to colleagues.
- Udoka – Compliance Excellence For exemplary documentation, regulatory awareness, and commitment to best practice.
- Modupe – Going the Extra Mile Award for consistently exceeding expectations and demonstrating genuine care beyond duty.
- John—Innovation & Digital Support Award for leading digital improvements and supporting efficient, modern care delivery.
- David – Operational Support & Service Coordination Excellence For outstanding organizational leadership, coordination, and behind-the-scenes excellence.
Each award represents behaviors that protect service users, support colleagues, and strengthen trust in Obatos Care Services.
2025 Organisational Achievements: A Year of Strength and Stability
Together, our teams achieved:
- No serious regulatory breaches
- Strong CQC and local authority quality outcomes
- High training compliance, including Level 3 and Level 5 progression
- Improved governance, communication, and digital planning
- Positive feedback from professionals recognising Obatos as proactive and low-risk
These achievements are a direct result of staff dedication at every level.
Looking Ahead: Building an Even Stronger 2026
As we move into 2026, Obatos remains focused on:
- Continuous professional development
- Strengthened emergency response training
- Smarter systems that protect staff and service users
- Growing sustainably while maintaining care quality
Christmas vouchers and appreciation were extended to all staff—a small token of gratitude for an extraordinary year of service.
Thank You to Our Team
To every member of the Obatos workforce: your commitment matters, your professionalism counts, and your compassion changes lives.
We are proud of what we have built together—and excited for what lies ahead.
MERRY CHRISTMAS & AN AMAZING NEW YEAR AHEAD
